Shipping Information
What are the available shipping options?
We offer several shipping options to suit your needs. You can choose from Standard, Expedited, or Priority shipping, each with varying delivery times and costs. Shipping rates are calculated at checkout based on your location and selected method.
How is the shipping cost determined?
Shipping costs are based on your delivery address, selected shipping method, and order weight. You will see the exact shipping fee before completing your purchase at checkout.
When will my order arrive?
Delivery times depend on the chosen shipping method. Standard shipping typically takes 10-20 business days, Expedited shipping takes 7-14 business days, and Priority shipping arrives within 4-7 business days.
Do you ship internationally?
Yes, we offer international shipping. Rates and estimated delivery times will be displayed at checkout. Please note that customs fees may apply depending on your country’s regulations.
Payment Information
What payment methods are accepted?
We accept credit and debit cards, Apple Pay, and Google Pay. All payments are processed securely to protect your personal information.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to keep your payment details safe. Your data is never stored or shared with third parties.
Can I split my payment between multiple methods?
Currently, we only accept one payment method per order. However, you may combine store credit or gift cards with other payment options.
Returns & Refunds
What is your return policy?
Returns must be requested within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Once received and inspected, refunds will be processed.
How do I request a return?
To initiate a return, visit our Returns & Exchanges page and follow the provided instructions. Once approved, you will receive a prepaid return shipping label.
Can I exchange an item?
Yes, we offer exchanges for items of equal value. Follow the return process and indicate your preference for an exchange.
When will I receive my refund?
Refunds are processed within 6-12 business days after we receive your returned item. The time for funds to appear in your account depends on your bank or payment provider.